According to a report released by Skift in April 2021, 90% of American consumers planned to travel in 2021.  As latent demand for travel grows, brands are looking for ways they can take action now to prepare for a coming surge. Together, we will discuss how AI-powered messaging along with LivePerson’s fully managed contact center as a service (CCaaS) can help travel brands overcome limitations of reduced staff capacity and unpredictable demand to seamlessly manage fluctuations in contact volume. We’ll discuss industry best practices to meet demand in the short-term, along with the digital-centric strategy  for recovery and growth in the long-term.

Discussion Topics:

• How are you preparing your customer communication strategy for unpredictable contact surges?
• What adjustments to your operations have you made to drive efficiency at reduced staffing capacities?
• How are you increasing travellers’ convenience through use of digital channels? How does AI and automation fit into this strategy?
• How are you handling your biggest inbound contact drivers?