As online shopping becomes ubiquitous, customers now seek elevated experiences that provide value beyond their expectations – they want choice when it comes to fulfilment, expect rapid deliveries as standard and want flexible returns that suit them. But in order to meet such demands and keep customers loyal, retailers need real-time visibility into their inventory and supply chains. They also need to maintain their in-store competitiveness, which means empowering employees to offer a superior service. 

Whether you are selling B2B or B2C, the future of commerce must leverage intelligence and automation – and companies must keep up or risk being left behind. They need to be agile in responding to emerging trends and new competitors, which requires a firm commitment to the latest market research, data analysis and a willingness to experiment with technologies like AI, ML and chatbots. 

This roundtable will focus on: 

• How can intelligent inventory management systems improve the accuracy of demand forecasting, optimize inventory levels and create next-gen commerce experiences? 
• How can retailers leverage real-time inventory data and technology to increase fulfillment profitability and deliver winning customer experiences? 
• How are you balancing the demands of e-commerce with the need to maintain a strong physical retail presence, and what strategies have you implemented to ensure the success of both? 

Speakers: