In the hyper-growth Decentralised Finance sector, crypto, blockchain, and NFT brands alike are under competitive pressure to deliver the responsive consumer experience that tech-savvy customers demand. Are they going to challenge the challenger banks by getting CX right first?

Connect with your peers and explore the industry’s unique opportunity to differentiate with efficient and engaging Conversational customer experiences. Understand why innovators are leveraging LivePerson’s AI-powered Conversational Cloud to engage consumers in real time over web and messaging channels, driving retention and improved CX.

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Topics of discussion:

1. Shifting consumer preferences: How have you pivoted to meet changing consumer preferences towards digital channels? What are some of the challenges you are facing in responding to their digital needs?
2. Intent-driven strategy: How are you currently handling your biggest inbound contact drivers? Could you reimagine processes – like opening a new account, bill payments or submitting meter readings – with messaging and automation?
3. Digital adoption: How are you promoting customer adoption of messaging channels? What is working particularly well?
4. Planning for transformation: Where are you seeing the biggest opportunities for messaging and automation in your business?

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