As latent demand for travel grows, brands are looking for ways they can take action now to prepare for a coming surge. Together, we will discuss how AI-powered messaging along with LivePerson’s fully managed contact center as a service (CCaaS) can help travel brands overcome limitations of reduced staff capacity and unpredictable demand to seamlessly manage fluctuations in contact volume. We’ll discuss industry best practices to meet demand in the short-term, along with the digital-centric strategy  for recovery and growth in the long-term.

Discussion Topics:

• How are you preparing your customer communication strategy for unpredictable contact surges?
• What adjustments to your operations have you made to drive efficiency at reduced staffing capacities?
• How are you increasing travelers’ convenience through use of digital channels? How does AI and automation fit into this strategy?
• How are you handling your biggest inbound contact drivers?

Speaker:

Harm Ellens- Principal Consultant, APAC, LivePerson Harm advises organisations on the trustworthy and economical deployment of messaging, automation and artificial intelligence (AI). His work covers both private industry and the public service. Harm is the Chairman of the Industry Advisory Committee at the School of Mathematics at Melbourne RMIT, represents Australia in the establishment of global AI standards through the International Standards Organization and performs voluntary leadership roles in a number of community organisations.