Travel brands must act now to adapt to the current climate and seize this opportunity to innovate the customer experience. Enter: Conversational AI and messaging. According to LivePerson, 70% of people choose to message when given the option. So, are you giving your customers the support they need, on the channel of their choice, in those moments that matter?

AI-powered messaging gives travel brands the opportunity to guide the customer across their entire journey while understanding their intent.  It can also help brands overcome limitations of reduced staff capacity and unpredictable demand to seamlessly manage fluctuations in contact volume – like redeeming vouchers, to upgrades, special promotions, and more.

Join LivePerson and a select group of industry thought leaders to discuss how to increase customer engagement, reduce costs and explore why conversational AI is frictionless, forthcoming and the future.

Discussion Topics:

• How have you pivoted to meet growing consumer preferences towards digital channels? 
• What does your omnichannel CX strategy look like? 
• How are you future-proofing CX to handle sudden fluctuations in customer enquiries?

Speaker:

Paul Brandes, Strategy Lead, LivePerson Paul is Strategic Lead at LivePerson and works with both existing customers and prospects on their digital strategies. Leveraging Industry best practices and proven strategies around digital transformation the strategy team at LivePerson help lead the customer roadmap whilst guiding adoption of the right channels, technologies and innovation to ensure success. Paul has an extensive background in delivering programs of work for many of  LivePerson’s enterprise customers.