The last 2+ years have been a whirlwind of digital transformation, acceleration, and innovation. In 2022 the global spend on CX technology is estimated at over $641 billion, according to figures from the IDC. Businesses across all sectors have taken steps towards connecting with consumers through the use of messaging and automation. And it’s clear why.

As experience loyalty replaces brand loyalty, meeting your customers in the moments that matter is more vital than ever. Transactions must become conversations. Those conversations must extend over the whole course of the customer lifecycle, to provide a seamless and personalised experience.

Getting started with this type of transformation is easy, but growing into a full-blown, future-proof programme takes time, investment, and expertise. That’s where the experts come in— to help you explore how to design conversations, understand the majority of conversation intents through the use of NLU, train agents (and bots), personalise and of course, scale.

Join LivePerson and a select group of your industry peers, as we discuss the top priorities to get CX and Automation right in 2022 and beyond.

Discussion Topics

• Are you exploring conversational design?
• How can we train our teams to work alongside the latest technology, to deliver outstanding service at scale?
• How can we ensure outstanding service across the customer lifecycle?

Speaker:

Evan Tanuhardja, Head of Solutions Consulting APAC, LivePerson Evan is a seasoned technology leader with more than 10 years of experience in AI and Customer Experience space. He heads up the Presales team for LivePerson, where he and his team played an instrumental role to help LivePerson’s customers and prospects digitally transform their customer experience strategy through the use of Conversational AI. During his career, he has been working with leading organisations across the Asia Pacific including Optus, Singtel, Woolworths, Metcash, Spark NZ, Reliance, Asics, Astra International, and many others.