WebexOne Recap: Everything Customer Experience

This is a session with Cisco’s Customer Experience thought leaders & experts walking you through their latest technologies for the contact center, specifically, how they are shaking the industry with its all new & powerful AI capabilities.  Networking with drinks & canapes at the luxurious hotel named the Londoner in Leicester square.

We will touch on topics such as:

• Summary of new announcements from WebexOne (Cisco’s global collaboration event).
  • Key takeaways from the event
• How to ramp up your customer experience program by seeing our market-leading Contact Center and cloud communications platforms.
• Conversational Everything – Be where your customers are
  • Customers expect you to see them where they are. Rich Messaging opens up your best communicators to customers throughput your relationship. Cisco will take you through the journey to conversational everything, using the right mix of communication channels, AI & automation to attract, serve & keep customers with the highest levels of customer experience.
• Q&A discussion points
• Networking & drinks

Key takeaways:

• Meet with Cisco’s Collaboration leadership team
• Meet with likeminded individuals & expand your network
• Hear what Cisco are doing in the customer engagement space and how they work with customers today.
• Listen and take part in open discussion around customer engagement and the every growing expectations of rich mix of communication channels including the power of AI.