Summary
Travel has been oscillating on and off for some time now. Travellers are willing to take on the additional effort and uncertainty with the changing pandemic restrictions and regulations, but at the same time – they are nervous and frustrated by it. Their airline tends to bear the brunt of their eventuating frustrations – especially when a seemingly simple request could mean an 8 hour call wait time, or an irate conversation with a bot.
Do airlines have it right in terms of which services they empower customers to take on, and are they being offered in the right channels at the right time? More importantly – are the services on offer scalable in a way that maintains quality standards? Intelligent automation, coupled with a human touch EQ allows customers to not only get a fast resolution, but also have a pleasant and personalised experience. Join LivePerson and other thought-leading peers to discuss how AI-powered messaging can help solve up to 80% of requests. Discussion topics:
Speaker:
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Agenda
Friday 18th March | |
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10:00 SGT | Welcome & Introductions |
10:10 SGT | Interactive Discussion |
10:55 SGT | Final Thoughts and Closing Remarks |