The shift into online learning was accelerated during the pandemic. It has challenged how leading educational institutions stay connected to their students. By using new technologies and automation,  universities can transform into connected environments where every system on campus is enhanced for more efficient and higher quality service. 

A majority of today’s university’s customer base are digital-first Gen-Z and Millennial generations. They spend 90% of their day-to-day conversations in digital messaging channels like SMS and Facebook Messenger. 

Join LivePerson, the global leader in Conversational AI, and your peers to take a deep dive into these technologies, including how messaging and automation is already being successfully adapted to higher education in order to modernise institutions, reduce operational costs, and improve the student experience — something we call the Conversational Campus.

Discussion Topics:

• Student preferences: How have the communication preferences of students changed during the global pandemic?
• The Conversational Campus: What does this concept of a Conversational Campus mean? Who is doing this successfully?
• Modernising the student journey: What areas within the student journey could be automated and optimised? Can this be achieved whilst also maintaining personalisation demands? 
• The role of ethics in AI: Can a high-tech campus environment still keep to the demands of personalisation that students expect?
• Planning for transformation: What are the common challenges and best practices to be mindful of when implementing a Conversational Campus strategy?

Speaker:

Paul Brandes, Strategy Lead, LivePerson Paul is Strategic Lead at LivePerson and works with both existing customers and prospects on their digital strategies. Leveraging Industry best practices and proven strategies around digital transformation the strategy team at LivePerson help lead the customer roadmap whilst guiding adoption of the right channels, technologies and innovation to ensure success. Paul has an extensive background in delivering programs of work for many of  LivePerson’s enterprise customers