Healthcare is a universal focus more than ever before, and with that necessity and scrutiny comes a demand for change. Reuters reports that the US spends nearly $4 trillion, which is twice what other countries spend on healthcare, and our outcomes aren’t better. On top of that, customer service leaders across the healthcare ecosystem face pressure to digitally transform how they do business all while minimising operational costs.

To reduce burnout and agent attrition, leading healthcare organisations are turning to Conversational AI to streamline operations, optimise administrative costs, and improve customer experiences. These tools can ultimately help healthcare companies drive at-scale critical conversations during the patient journey that empowers them to stay in the loop and healthy.

So, are you giving your patients the support they need, in the channels of their choice, in the moments that matter? How are you leveraging technology to resolve hold times, drive faster inquiry resolution, and cut down abandonment rates?

Join LivePerson and a select group of healthcare leaders to discuss how to increase patient engagement, reduce costs and explore why Conversational AI is frictionless, forthcoming and the future.

Discussion Topics:

• How can healthcare providers create a streamlined digital experience for their patients without driving up costs?
• How are you increasing positive patient engagement? Are you leveraging AI and digital channels like messaging?
• How are others thinking about the future of patient engagement?

Speaker:

Clinton Alver, Director of Strategic Accounts – APAC, LivePerson Clinton Alver has spent over 20 years driving global best practice in conversational care. He currently works with APAC’s largest enterprises in Financial Services, Telco, Retail and Aviation delivering conversational sales and service solutions that transform the care and experience of the customer in digital interactions.  These include online, mobile and social.