Businesses are experiencing unprecedented challenges around business continuity, planning and supply chain flexibility. From leveraging inventory across distribution channels, optimizing fulfilment and delivering excellent customer service, the supply chain is feeling the strain.

The way consumers shop has seen drastic changes in recent years, with online purchasing set to grow exponentially between now and 2024 (GlobalData 2019) with the massive acceleration of the changing landscape. The way we shop was already changing, but the pandemic has compressed five years into five months. The importance of a seamless retail experience across all channels has never been clearer.

This roundtable will be a rich, interactive discussion around understanding the disruption and evolution in supply chain primarily driven by evolving customer expectations.

Key Discussion Topics

• How is your business meeting the challenges of these events?
• How do you deal with rapidly changing inventory and demand?
• How can you address the resulting profitability challenges?
• And how can you achieve success through disruption while meeting ever-evolving customer expectations?
• How are you addressing your customers need for omnichannel experiences such as curbside pick-up, BOPIS, drop shipping?
• How is your supply chain leveraging the value of Cloud-based architecture?