AI-powered messaging gives airlines the opportunity to guide the customer across their entire journey while understanding their intent.  It can also help brands overcome limitations of reduced staff capacity and unpredictable demand to seamlessly manage fluctuations in contact volume – like redeeming vouchers, to upgrades, special promotions, and more.

Join LivePerson and a select group of industry thought leaders to discuss how to increase customer engagement, reduce costs and explore why conversational AI is frictionless, forthcoming and the future.

Discussion Topics

• How have you pivoted to meet growing consumer preferences towards digital channels? Are you leveraging mobile messaging?
• Where are you seeing the biggest opportunities for AI and messaging at your organisation?
• How are you driving personalisation at scale?

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Topics of discussion:

1. Shifting consumer preferences: How have you pivoted to meet changing consumer preferences towards digital channels? What are some of the challenges you are facing in responding to their digital needs?
2. Intent-driven strategy: How are you currently handling your biggest inbound contact drivers? Could you reimagine processes – like opening a new account, bill payments or submitting meter readings – with messaging and automation?
3. Digital adoption: How are you promoting customer adoption of messaging channels? What is working particularly well?
4. Planning for transformation: Where are you seeing the biggest opportunities for messaging and automation in your business?

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