Cisco: Reimagining the Customer Engagement of the future

Reimagining the Customer Engagement of the future

We will be hosting this event at our partner location of World tour cycling team: Team DSM-Firmenich. This location is the head office of the cycling team based in Deventer, the Netherlands on Thursday January 25th, 2024.

During this event we want to present the latest trends and our Cisco developments around our Collaboration Customer Engagement solutions. During this session our partner Team DSM-Firmenich will inform you on how they incorporate Cisco Collaboration in professional World tour cycling.

Revolutionizing Customer Engagement with AI: Gain insights into how AI is transforming customer support operations and learn about innovative AI-driven solutions for improved customer experiences.

Introduction to Pro-active Customer Interaction Channels: Explore the latest trends and best practices for enhancing pro-active customer engagement through various channels, including social media, chat, and voice.

Reducing cost in Customer Engagement: Learn how to save cost and reduce complexity.

Participate in interactive demonstrations: Learn and understand practical implementations of AI in contact centers and discover strategies to leverage new communication channels effectively.

Networking Opportunities: Connect with Cisco collaboration professionals and peers from the customer experience, fostering collaborations and exchanging ideas for mutual growth and success.

Speakers:

• Wilco van Schaik, Regional Lead Customer Engagement – Cisco
• Dmytro Kravchenko, Customer Engagement Solution Architect – Cisco
• Michael Costantini, Customer Engagement Solution Architect – Cisco