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Date:	25 March 2026
Time:	18:00
Location:	Bob Bob Ricard City - Level 3, 122 Leadenhall Street, City of London, EC3V 4AB

Bloomreach: 2026 Blueprint for AI in Customer Engagement and Retention

Summary

Participate in an intimate executive dinner andpeer discussion about the essential evolution in customer engagement. This is an opportunity to share insights on moving to aunified, AI-driven platform for intelligent, real-time decision-making, transforming your marketing from complex workflows to a strategic, coordinated, cross-channelretention strategy. Discover how deep first-party context and real-time infrastructure can power true marketing automation and make complete decisions at the exact moment of engagement.

Key Roundtable Discussion Points:

● Platform vs. Point Solution: How can we leverage email as a strategic entrypoint for a broader, platform-based digital transformation driven by AI?
● Simplifying the Stack: What are the major organizational and cost benefits of eliminating complex data engineering, bolted-on modules, and rigid, pre-built campaigns to streamline marketing automation?
● The Reality of Real-Time: How do we achieve superior customer engagement and retention by moving to an architecture that provides full, real-time customer and business context at the moment of decision?
● Preparing for AI Interfaces: What strategic bets should be placed on AI interfaces and agentic decisioning to prepare for the future of customer
experience?

Agenda

Wednesday 25th March 2026

Wednesday 25th March 2026
18:00	Arrival and Welcome
18:30	Presentation: 2026 Blueprint for AI in Customer Engagement and Retention
19:00	Networking Dinner & Roundtable Discussion
21:00	Closing Remarks
21:30	Event Concludes

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