Lucidworks: Search & Discover: Accelerating the B2B Customer & Employee Experience with AI

The B2B Customer Experience is challenging and complex to support, with customers and employees performing millions of searches across thousands of items, seeking product data, ‘how-to’ and knowledge insight.

AI and Large Language Models (LLMs) offer new opportunities to transform the customer and employee information discovery experience and transform the B2B customer journey and deliver real business results, but what should organisations consider before implementation.

Lucidworks, providers of class-leading search and discovery for global B2B organisations, invite you to join your peers and industry experts for an evening of discussion and networking, exploring the practical implementation, opportunities and risks presented by AI for customer experience and knowledge management.

It’s no longer OK for B2B digital experiences to lag behind those of B2C retail.  Enabling personalised, relevant search and information discovery is critical to transforming the customer and employee experience – and the game has changed with the advent of AI and Large Language Models (LLMs) for search that enables data to be interpreted and understood across the organisation.

Join Lucidworks, leaders in global B2B search and discovery in a premier gathering of Technology, Customer Experience and Digital Transformation professionals to network and discuss the pragmatic implementation, opportunities and risks of AI for B2B customer and employee experiences.

Discussion topics:

• How AI is a game changer for enhancing the customer & employee experience
• Data challenges – how to harness and leverage unstructured data anywhere in the organisation
• The ROMA model – identifying value & opportunities for AI
• Practical considerations for implementing AI; setting guardrails and user permissions and ensuring AI is working for and not against you
• Customising applications for different user groups

Speaker:

Nick Jones, GM International, Lucidworks