8:30 - 9:15
Arrival, registration & breakfast networking
9:15 - 9:30
Introduction from The Network Group & Chairperson
A brief introduction to the event software, SNS — this software, unique to the industry, empowers our attendees to make the most effective use of their time at the event by maximising networking opportunities. The software designs a personalised agenda & enables attendees to arrange one-to-one meetings with each other. This will be followed by a welcome from the chairperson.
9:30 - 10:00
The O2 & Virgin Media merger: An aggressive digital revolution in a disrupted era
- Migration, integration & simplification: Overhauling your legacy to achieve lean & agile infrastructure
- How to align with business initiatives to generate commercial benefit in the short & long term through technology
- How to ensure your architecture, people & processes are optimised & applications add real value to the business
Pat Graham, CIO, Virgin Media
10:00 - 10:50
Panel: Designing the new norm: What will your post-COVID environment look like?
- WFH, mobility, & digitalising workspaces: How will you enable staff collaboration & optimise at-home/in-office productivity in 2021 & beyond?
- How to prevent culture costs in the new world of work
- Doing more with less: What technology & security solutions should you expedite for wider business gain?
Charlotte Baldwin, CIO, Freshfields Bruckhaus Deringer
10:40 - 11:00
Coffee break & networking
11:00 - 11:25
Workshop 1
Artificial Intelligence & Machine Learning
11:25 - 11:50
Networking
11:50 - 12:15
Workshop 2
Hosted by Darktrace
12:15 - 12:40
Networking
12:40 - 13:05
Workshop 3
Agile Digital Transformation
11:00 - 13:05
One-to-One meetings
Intelligently matched one-to-one meetings:
- Cloud
- BI/analytics
- Digitalisation/digital marketing
- Customer relationship/experience
- IoT
- Security
- Mobile
- Enterprise applications
- Legacy modernisation
- Infrastructure & data centre
- Unified communications
- RPA
- ERP
- Networking, voice & data communication
13:05 - 14:00
Networking Lunch
Stream 1 - Team leadership
14:00 - 14:35
Strategic leadership in times of change & cross-departmental diplomacy for business success
- Bridging the communication divides, within IT & across departments
- How to develop company ethos & commercial vision within your employees
- Breaking down silos for team collaboration & achieve business critical outcomes
Stream 2 - Customer care
14:00 - 14:35
How customer choice has changed & the role of economics in your commercial opportunities
- What has the pandemic meant for buying behaviour & the modern lifestyle?
- What are the new customer expectations of their interactions in vendor-relationships?
- How will the economic & social climate affect customer behaviour in the short to long-term?
Stream 1 - Team leadership
14:40 - 15:15
How to foster a collaborative company culture through technology & individual enablement
- WFH: Tools & techniques to optimise collaboration
- Tailoring & aligning diversified needs
- Plugging the gap by upskilling & reskilling in IT & analytics fluency
Belinda Finch, CIO, Three
Stream 2 - Customer care
14:40 - 15:15
Reinventing the customer experience through technology, acquisition to long-term maintenance
- How can you utilise technology for a seamless experience, whilst maintaining a personal relationship
- How can you deliver more control to customers, securely, whilst delivering an optimal service
- How to utilise data analytics to moderate your customer’s journey
Tanju Arslan, CIO, Bupa Global
15:15 - 15:25
Coffee break & networking
15:25 - 15:50
Workshop 4
Multi-Cloud Management
15:50 - 16:15
Networking
16:15 - 16:40
Workshop 5
Mainframe, Cloud & Hybrid IT
16:40 - 17:05
Networking
15:25 - 17:05
One-to-One meetings
Intelligently matched one-to-one meetings:
- Cloud
- BI/analytics
- Digitalisation/digital marketing
- Customer relationship/experience
- IoT
- Security
- Mobile
- Enterprise applications
- Legacy modernisation
- Infrastructure & data centre
- Unified communications
- RPA
- ERP
- Networking, voice & data communication
17:05 - 17:50
Panel: Cyber security 360. Minimising risks in a more sophisticated threat environment
- How to navigate competing international & sector–specific regulations, & practise optimal data governance efficiently
- How to select & adopt new technology with security in mind, & ensure its safe deployment
- Transparency with vendors, & how to assess & mitigate 3rd party risk
- Innovative techniques in training & awareness to develop a security mindset, internally, with partners & with clients
- How to improve functionality & efficiencies in a risk-adverse corporation
Chris Day, Group Head, Operational Resilience, Royal London
17:50 - 17:55
Chairperson's closing remarks
19:00
Networking dinner & drinks reception featuring the after dinner speaker
8:30 - 9:00
Morning registration & breakfast
9:00 - 9:05
Opening remarks from the Chairperson
9:05 - 10:15
Roundtable discussions
Join group discussions with your peers on some of the most challenging & significant topics in IT & digitalisation - please confirm attendance prior to the session. Each host will facilitate the discussion & give a short presentation of key findings in a wrap-up session.
Roundtable 1: Technology Roadmaps
Sanjay Patel, Group CIO, Tate & Lyle
Roundtable 4: Culture & Collaboration
Roundtable 2: Cloud
Carla Milovanov, SVP Digital & IT, Europe, Accor
Roundtable 5: Digitalisation & Sustainability
Andrew Quail, CIO, SGN
Roundtable 3: Skills & Team Development
Roundtable 6: Data & Analytics
10:15 - 10:50
Roundtable wrap-up
Each host provides a short overview of key findings from their discussion to the room. This is an opportunity for everyone to take notes from each roundtable summary.
10:50 - 11:00
Coffee break & networking
11:00 - 11:25
Workshop 6
Enterprise Software Support
11:25 - 11:50
Networking
11:50 - 12:15
Workshop 7
Automation & DevOps
12:15 - 12:40
Networking
12:40 - 13:05
Workshop 8
RPA
11:00 - 13:05
One-to-One meetings
Intelligently matched one-to-one meetings:
- Cloud
- BI/analytics
- Digitalisation/digital marketing
- Customer relationship/experience
- IoT
- Security
- Mobile
- Enterprise applications
- Legacy modernisation
- Infrastructure & data centre
- Unified communications
- RPA
- ERP
- Networking, voice & data communication
13:05 - 14:00
Networking Lunch
Stream 1 - Technology synchrony
14:00 - 14:35
Excellence in DevOps: How to maintain services with harmonious implementation & development of technology
- Top 5 do’s for synchronising people, process, and technology
- How to make testing dependable, complete & cost-effective
- Leadership, transparency & clarity through application development
Stream 2 - Architecture & tools
14:00 - 14:35
Tool rationalisation & simplifying new technology integration
- Best practice in tool selection: Proof of business value
- How to overcome your legacy when implementing new technology
- How to simplify integration & shape agile infrastructure
Jon Townsend, CIO, National Trust
Stream 1 - Technology synchrony
14:40 - 15:15
How to release the potential of your business & client data, & convert to actionable insights
- Best practice in data analytics for business gain
- Machine Learning & AI: How to select & apply the technology most profitable for your business
- Data governance & risk: How to use, store & utilise data compliantly in an increasing complex regulatory environment
Han-Ley Tang, CIO, AJW Group
Stream 2 - Architecture & tools
14:40 - 15:15
Cloud streamlining & how to optimise your approach to migration
- How to align overwhelming data volumes containing inconsistencies & inaccuraciesn
- Case study on cloud migration: Successes & hurdles
- How to enhance your applications & data-exchange, with geographically distinct systems & regulation, when using cloud
Yanna Winter, CIO, Head, IT, Generali UK
15:20 - 16:10
pITch-off: When innovation goes wrong. Learn from our mistakes
In a saturated world of developing technology, it can be difficult to see what would work best for you, in both the short & long-term, & there are endless hurdles that can be tripped on when navigating the vibrant & fast-paced opportunities. Here, speakers will give 10-minute summaries on new tools that they have implemented & the mistakes they made in doing so. Speakers will then join a short panel discussion to discuss strategies & lessons to take from these pitfalls.
16:10 - 16:15
Closing remarks from the Chairperson