Upcoming Events recent events

How Automation Drives Transformation in the Month-End Close – Europe

Join our exclusive roundtable to discover how large enterprise organisations can transform their financial close process. We’ll discuss the importance of People, Process and Technology and how to build a compelling business case to make change possible.

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Restoring customer faith: Humanising care and CX at scale for Insurance companies

Leading insurers are well on their way with digitising the customer experience. Why? Because 86% of customers demand a personalised digital experience. Yet, insurers still lack ‘humanised’ care interactions that are personalised and compassionate.

Join leaders in CX, Marketing, and digital alongside LivePerson, a leading provider for brands such as Bupa, HSBC, and MDabroad. Together we will unpack how conversational AI enables brands to start proactive conversations and build relationships through personalised digital experiences.

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APAC Virtual Roundtable: The Future of the Fast Food Experience

The pandemic has shifted where and how consumers choose to eat. Everything meaningful that happens at the restaurant, could now occur on a mobile device. This digitalisation of restaurants is not a technology project, it is a business impact project.

Join small and large chain restaurant leaders in CX, marketing, digital, ecommerce and sales, and LivePerson, the Conversational AI leader to understand why and how conversational commerce allows for frictionless ordering and a persistent relationship in your customer’s pocket, and more importantly - how it plays a vital part in increasing revenue.

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Telco: Reach peak productivity and customer satisfaction with messaging

Consumers have more flexibility in choosing telecom than ever before, and we can help you win. Hone in on customer experience and retention to deliver convenient, personalised support in channels customers love.

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The Taxonomy of SSE

Discussion around SASE/SSE , what elements make up the SSE stack and where you are on the journey.

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THE GREAT BALANCING ACT: HOW ARE WE BUILDING A PLATFORM TO AUTHENTICATE, AUTHORIZE, AND SECURE ACCESS.

Application builders: how are we building a platform that does not compromise security, user experience and digital Identity.

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AI-Powered Messaging: Finance in the Age of Conversation

How can you leverage AI-powered messaging to drive revenue, cut costs, and differentiate your brand in and increasingly competitive financial services landscape?

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AI-Powered Messaging: Utilities in the Age of Conversation

Join LivePerson and a select group of your peers, as we explore how the world’s leading utility brands are leveraging rich, convenient mobile messaging channels, coupled with intelligent automation, to elevate their sales and service strategy in an increasingly competitive landscape. From discovery, through to purchase, support, upsell and renewal, we’ll explore how AI-powered messaging can help utility providers create seamless, efficient and hyper-personalised connections with their consumers across every step of the customer journey.

Find out more

Restoring customer faith: Humanising care and CX at scale for Insurance companies

Leading insurers are well on their way with digitising the customer experience. Why? Because 86% of customers demand a personalised digital experience. Yet, insurers still lack ‘humanised’ care interactions that are personalised and compassionate.

Join leaders in CX, Marketing, and digital alongside LivePerson, a leading provider for brands such as Bupa, HSBC, and MDabroad. Together we will unpack how conversational AI enables brands to start proactive conversations and build relationships through personalised digital experiences.

Find out more

APAC Virtual Roundtable: Automotive Innovation Series: Facilitating the shift to virtual buying

No car was ever sold or serviced without a conversation.

Join chief care, revenue and growth leaders from automotive dealerships in APAC and LivePerson, the Conversational AI leader committed to seeing bots and humans work together, allowing dealerships to communicate through conversations, from any device, and on consumers’ own schedules.

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Retail Innovation Series: Why floor staff need messaging too

3 in 5 consumers say they would abandon their favourite brand after a bad customer service experience. With so much intense competition, brands need to focus on building human connections. But how is this achievable when retailers are losing experienced and valuable floor staff? How can they bring what works in-store, online and vice versa?

Join retail leaders and LivePerson to discuss how stores can offer personalised service through messaging and virtual assistants - at scale - to undoubtedly outshine competitors.

Find out more

APAC Virtual Roundtable: The Future of the Fast Food Experience

The pandemic has shifted where and how consumers choose to eat. Everything meaningful that happens at the restaurant, could now occur on a mobile device. This digitalisation of restaurants is not a technology project, it is a business impact project.

Join small and large chain restaurant leaders in CX, marketing, digital, ecommerce and sales, and LivePerson, the Conversational AI leader to understand why and how conversational commerce allows for frictionless ordering and a persistent relationship in your customer’s pocket, and more importantly - how it plays a vital part in increasing revenue.

Find out more

ANZ Virtual Roundtable: The Conversational Future: CX for Sports, Gaming, and Entertainment

The migration of sports and gaming to the virtual world has taken off. Predicted revenues are in the billions of dollars. This has enticed many new brands to join the race. So it’s game on for brands to fiercely fight to keep a loyal following, but also set their sights on hyper-scale growth.

Join like minded sports and entertainment leaders from CX, marketing, digital, ecommerce, and sales alongside LivePerson, the Conversational AI leader to understand how and why applying conversational and proactive messaging creates frictionless and human interactions that foster brand loyalty, and more importantly - plays a vital part in increasing revenue.

Find out more

Retail Innovation Series: Why floor staff need messaging too

3 in 5 consumers say they would abandon their favourite brand after a bad customer service experience. With so much intense competition, brands need to focus on building human connections. But how is this achievable when retailers are losing experienced and valuable floor staff? How can they bring what works in-store, online and vice versa?

Join retail leaders and LivePerson to discuss how stores can offer personalised service through messaging and virtual assistants - at scale - to undoubtedly outshine competitors.

Find out more

Utility-Telcos in the modern age: The power of self service

New tech, skyrocketing customer expectations, lower barrier for entry for competitors - we are witnessing a seismic shift in the utilities and telco sectors. Compound that with sudden and disruptive events. How are brands scaling and prioritising CX in these instances?

Join senior CX, digital and transformation peers and LivePerson, the Conversational AI leader to discuss the best ways to prepare and embrace digitisation to deliver the human touch. Share experiences and explore best practises.

Find out more

AI-Powered Messaging: The top priorities to get CX and automation right

How can we leverage the latest technology to deliver outstanding customer experiences?

The last 18 months have been a whirlwind of digital transformation, acceleration, and innovation. By 2022 the global spend on CX technology is estimated to reach $641 billion, according to figures from the IDC. Businesses across all sectors have taken steps towards connecting with consumers through the use of messaging and automation. And it’s clear why.

Find out more

Shared or Self-Managed – understanding the role of a SOC within an ICS

The objectives of an ICS focus on improving the patient/citizen care lifecycle whilst accelerating business and digital transformation across the NHS.

Through a technology lens, there are a number of challenges in providing ICS shared services. Join Logpoint to discuss the challenges that come with securing a shared service, including bringing together disparate or siloed infrastructures and understanding compliance.

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AI-Powered Messaging: Utilities in the Age of Conversation

Join LivePerson and a select group of your peers, as we explore how the world’s leading utility brands are leveraging rich, convenient mobile messaging channels, coupled with intelligent automation, to elevate their sales and service strategy in an increasingly competitive landscape. From discovery, through to purchase, support, upsell and renewal, we’ll explore how AI-powered messaging can help utility providers create seamless, efficient and hyper-personalised connections with their consumers across every step of the customer journey.

Find out more

Benelux: Future-proof your Identity: Build a platform that evolves with changing security needs and users experience expectations

Digital transformation has created a convergence of users, devices and applications that demands an identity-based security approach. With the identity perimeter exposed, organisations need new and better ways to protect it, whilst maintaining seamless and customised user experiences.

Find out more

Telco: Reach peak productivity and customer satisfaction with messaging

Consumers have more flexibility in choosing telecom than ever before, and we can help you win. Hone in on customer experience and retention to deliver convenient, personalised support in channels customers love.

Find out more

AI-Powered Messaging: Finance in the Age of Conversation

How can you leverage AI-powered messaging to drive revenue, cut costs, and differentiate your brand in and increasingly competitive financial services landscape?

Find out more

(Consumer) Identity Management – What users expect, what they get, and what could be

The login is a centrepiece in the user journey - and at the same time risk and opportunity for modern applications. Done right, it will significantly drive user signup and reduce data privacy risks. This event will give you guidance, inspiration, and a place to raise your questions around what a ‘right’ login would be like, where the industry is standing and which use cases come up on the horizon.

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Preparing for ransomware: How CISOs can improve their board reporting with automated security metrics

According to the Panaseer 2022 Security Leaders Peer Report, 91% of security leaders report to their board on ransomware protection. But can boards trust the information they’re being given? Our research shows that just 45% of security leaders are ‘very satisfied’ with the time, resources, accuracy, and detail of their ransomware board reporting. This falls to 33% among those in the financial services industry.

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AI-Powered Messaging: The top priorities to get CX and automation right

How can we leverage the latest technology to deliver outstanding customer experiences?

The last 18 months have been a whirlwind of digital transformation, acceleration, and innovation. By 2022 the global spend on CX technology is estimated to reach $641 billion, according to figures from the IDC. Businesses across all sectors have taken steps towards connecting with consumers through the use of messaging and automation. And it’s clear why.

Find out more

Accelerating digital innovation and scaling up

Join our intimate roundtable event with the C-level executives to discuss the findings of the BCG and Google Cloud report. Be part of an open discussion on some of the biggest challenges and proven strategies to accelerate digital innovation.

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Future-proof your Identity: Build a platform that evolves with changing security needs and users experience expectations

Digital transformation has created a convergence of users, devices and applications that demands an identity-based security approach. With the identity perimeter exposed, organisations need new and better ways to protect it, whilst maintaining seamless and customised user experiences.

Find out more

Utility-Telcos in the modern age: The power of self service

New tech, skyrocketing customer expectations, lower barrier for entry for competitors - we are witnessing a seismic shift in the utilities and telco sectors. Compound that with sudden and disruptive events. How are brands scaling and prioritising CX in these instances?

Join senior CX, digital and transformation peers and LivePerson, the Conversational AI leader to discuss the best ways to prepare and embrace digitisation to deliver the human touch. Share experiences and explore best practises.

Find out more