Between new technologies, lower barriers to entry, skyrocketing customer expectations and less predictability, we are witnessing a seismic shift in the utilities industry. Electricity providers are being disrupted by new market entrants and have to work harder to retain existing customers and win new ones. Water companies often enjoy a natural monopoly on their markets, yet face huge fines when dropping towards the bottom of the list of, for example, Ofwat rated providers.  But in many of these challenges lie opportunities to create value through innovation. 

Enter: Conversational AI and messaging. AI-powered messaging offers a route into a more streamlined, effective and personalised conversation with customers where they are, on their terms, in the moments that count.

Join LivePerson and a select group of your peers,  as we explore how the world’s leading brands are leveraging rich, convenient mobile messaging channels, coupled with intelligent automation, to elevate their sales and service strategy in an increasingly competitive landscape. From discovery, through to purchase, support, upsell and renewal, we’ll explore how AI-powered messaging can help utility providers create seamless, efficient and hyper-personalised connections with their consumers across every step of the customer journey. 

Discussion Topics

• Shifting consumer preferences: How have you pivoted to meet changing consumer preferences towards digital channels? What are some of the challenges you are facing in responding to their digital needs?
• Intent-driven strategy: How are you currently handling your biggest inbound contact drivers? Could you reimagine processes – like opening a new account, bill payments or submitting meter readings – with messaging and automation?
• Digital adoption: How are you promoting customer adoption of messaging channels? What is working particularly well?
• Planning for transformation: Where are you seeing the biggest opportunities for messaging and automation in your business?