Summary
Discussion questions to be explored:
- How do we deliver significant cost savings without impacting the effectiveness of investigations?
- Managing the conflict between fraud prevention and customer service
- How can we maintain a competitive service in online and mobile channels without attracting fraud?
- Assessing fraud across the customer lifecycle
Your delegate package includes:
- Comprehensive event documentation – including option to download presentations from our secure website
- Presentation, panel discussion and roundtable
- Drinks reception on arrival
- Gourmet 3-course dinner and drinks
Ticket Price: VIP Complimentary
Agenda
Tuesday 5th December 2017
| Tuesday 5th December 2017 | |
|---|---|
| 18:00 | Welcome drinks and Networking |
| 18:15 | Host Scene Setting / Theme Outline: Dan Gumpright , Product Line Manager Insurance, BAE Systems |
| 18:30 | Interactive Discussion • How do we deliver significant cost savings without impacting the effectiveness of investigations? • Managing the conflict between fraud prevention and customer service • How can we maintain a competitive service in online and mobile channels without attracting fraud? • Assessing fraud across the customer lifecycle |
| 19:15 | Dinner |
| 21:00 | Questions and details of follow-up and future workshops |
| 21:30 | Finish |