Summary

Join ~20 senior executives in care, marketing, digital and IT in Atlanta on Thursday, October 28 for an opportunity to network with like-minded peers and explore how leading home improvement retailer, The Home Depot has built exceptional customer experiences with AI-powered messaging. Dinner will take place at Thrillist-named “Absolute Best Atlanta Rooftop Bar”, The Regent Cocktail Club — a sophisticated cocktail lounge in the heart of the city’s chic Buckhead neighbourhood.

The Home Depot prides itself on providing exceptional customer service and making DIY approachable and accessible. A key element of both of these tenets is Conversational AI and messaging. Through a combination of bot and agent support, The Home Depot customers are able to check availability of products, look up orders, ask for assistance, or get product recommendations, all through messaging channels customers love.

For your health and safety and that of all of our guests, we ask that all guests take an at-home rapid Covid-19 test guided by Conversational AI, delivered by LivePerson and the BELLA Health™ app prior to attending, and wear masks in indoor spaces. More information will be provided to guests upon confirmation of their attendance.

Agenda

Thursday 28th October 2021
Thursday 28th October
6:00pm ESTWelcome Drinks and Networking
6:30pm ESTFireside Chat

The Home Depot’s Director of Product Management, Craig Sultan
7:00pm ESTDinner & Discussion

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