So You Have A Customer Experience Program, Now What?

You’re measuring the customer experience, your competitors are measuring it… everybody’s measuring it!

True CX leadership isn’t about running a measurement program, but comes down to embedding CX across the company, and leading an organization-wide effort to measure, analyse and act on customer feedback.

But how do you do it? How to do get everyone – from the c-suite to the front lines – to buy in? And how do you lead an organization-wide effort to deliver breakthrough experiences for your customers?

Join XM Scientist Nan Russell who’ll lead the discussion about what it takes to become a CX leader and the systems and processes you need to move away from just measurement to delivering breakthrough results.

The discussion will cover how to:

• Mature your CX program to drive action at every level
• Build a governance structure to ignite your CX program
• Demonstrate the value of CX to the c-suite and the front lines

Your Delegate Package Includes:

• Interactive roundtable discussion.
• Drinks reception upon arrival.
• Gourmet 3-course dinner and drinks.

Ticket Price: VIP Complimentary.