Summary
AI-Powered Messaging: The Conversational Customer Lifecycle
How can you leverage AI-powered messaging to drive revenue, cut costs and boost customer satisfaction across the entire customer lifecycle?
Digital adoption has seen more growth in a matter of months alone than it had in the previous 10 years combined, with consumers rapidly turning to digital channels out of both necessity and convenience. Many brands have adapted to the sharp shift in consumer demand to meet their customers where they are, on their terms, in the moments that count. How? Conversational AI and messaging.
Rich, convenient messaging channels like WhatsApp facilitate that connection, whilst Conversational AI enables scale, with real intent understating at the heart. To unlock the potential of these tools, businesses must have a Conversational strategy that creates a continuous connection across the entire customer lifecycle.
Join LivePerson, the leader in the Conversational space, and your peers already in the LivePerson customer community for an executive lunch as we explore how the world’s leading brands are scaling their messaging, AI and automation capabilities to build seamless, hyper-personalised, and lasting connections with their consumers in our new reality.
Discussion:
Innovation in Conversational AI: We’ll be taking a closer look at how businesses like Orange, Masmovil, Santander UK and HSBC implement messaging and bots to be more efficient, more customer centric, and more.
What are the challenges and opportunities in Spain, and how does that compare to the fast adoption of messaging and automation in other regions.