Not by design, but by necessity, digital customer contact volume has increased dramatically across all industries in the past two years. Financial Services is no exception.

Customer expectations are very different to only a few years ago and meeting customers where they are is no longer a nice to have, it’s table stakes.

Beyond ensuring customers’ journeys are seamless and engaging, there is a substantial opportunity for financial services providers to engage with consumers at the early stages of the customer lifecycle.

Conversational advertising campaigns show 3x higher conversions, and as businesses our opportunity is in how we engage consumers from that very first touchpoint throughout the entire lifecycle – from marketing to sales to service – all through a Conversational interface with AI at the heart of it.

Join peers and LivePerson’s financial services experts to explore:

1. Conversational banking and the business impact of AI driven customer centricity
2. Driving incremental value into the business through Conversational marketing and how this impacts different business units
3. Agent career paths – from voice to messaging to bot designer – and the value of promoting those that know your customers best