Summary

Discussion questions to be explored:

  • How do we deliver significant cost savings without impacting the effectiveness of investigations?
  • Managing the conflict between fraud prevention and customer service
  • How can we maintain a competitive service in online and mobile channels without attracting fraud?
  • Assessing fraud across the customer lifecycle

Your delegate package includes:

  • Comprehensive event documentation – including option to download presentations from our secure website
  • Presentation, panel discussion and roundtable
  • Drinks reception on arrival
  • Gourmet 3-course dinner and drinks

Ticket Price: VIP Complimentary

Agenda

Tuesday 5th December 2017
Tuesday 5th December 2017
18:00Welcome drinks and Networking
18:15Host Scene Setting / Theme Outline:

Dan Gumpright , Product Line Manager Insurance, BAE Systems
18:30Interactive Discussion

• How do we deliver significant cost savings without impacting the effectiveness of investigations?
• Managing the conflict between fraud prevention and customer service
• How can we maintain a competitive service in online and mobile channels without attracting fraud?
• Assessing fraud across the customer lifecycle


19:15Dinner
21:00Questions and details of follow-up and future workshops
21:30Finish
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